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Refund Policy

We believe in stress-free planning. Read our clear, straightforward guidelines on cancellations, itinerary changes, and secure refunds for your curated tours and private transfers.
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Last Updated: April 14, 2026

At Bali Next Trip (operated by PT SEMESTA NIRWANA BALI), we strive for transparency and aim to provide you with the most seamless travel experience possible. We understand that travel plans can change unexpectedly. This policy outlines our guidelines for cancellations and refunds to ensure clarity and fairness.

1. Standard Cancellation Policy

We offer a structured cancellation policy to give you peace of mind when booking your Bali adventures. If you need to cancel your booked tour or transfer, please submit your request in writing via email to info@temp1.ronstech.it.

  • 48+ Hours Notice: Cancellations made 48 hours or more before the scheduled tour start time are entitled to a 100% full refund.
  • 24 to 48 Hours Notice: Cancellations made between 24 and 48 hours before the tour start time are entitled to a 50% refund.
  • Less than 24 Hours & No-Shows: Cancellations made less than 24 hours before the tour start time, or failure to appear at the designated pick-up location, are strictly non-refundable (0% refund).

2. Cancellations by Bali Next Trip (Force Majeure & Safety)

Your safety is our ultimate priority. Island tours (such as our Nusa Penida and Nusa Lembongan itineraries) and boat transfers are highly dependent on weather and sea conditions. We offer a full refund or free rescheduling in case of Volcanic Activity (official alerts), Extreme Weather, or Major Religious Ceremonies that make the tour impossible.

3. Alterations and Partial Refunds

No partial refunds will be provided for any unused portions of a tour, including missed meals, activities, or early departures by the traveler’s own choice once the tour has commenced.

4. Third-Party Bookings

If your Bali Next Trip experience includes specific third-party services (e.g., multi-day hotel accommodations), their distinct cancellation policies may apply. We will communicate any specific non-refundable third-party deposits at the time of your booking.

5. Refund Processing

Approved refunds will be processed using the original method of payment. Please allow 5 to 10 business days for the funds to reflect in your account, depending on your bank or credit card provider’s processing times.

6. How to Request a Refund

To initiate a cancellation or request a refund, please contact our support team with your booking reference number: